Contact Us
Support

The relationship doesn't wind down after handover – in fact, for most of our clients, that's when the real work starts. You're given direct access to the Twisted support team, a call centre backed by a full ticket system that logs every issue the moment it comes in. For clients who need more, we embed Twisted people directly into their teams across the globe.

Support you can rely on

Your team

Twisted engineers working as part of your internal team

Some clients have Twisted engineers embedded on site, five or even seven days a week, working as part of their internal team. This provides consistent, reliable support and fast resolution to any issues, delivered by the same engineers who installed the technology, ensuring continuity and deep system knowledge. SLAs are agreed before contract signing, and we report against them throughout the relationship to maintain accountability.

Whne you need us

Ad hoc support offering clients global assistance

Ad hoc support offers clients access to our global call centre, where every issue is logged, acknowledged, and triaged quickly. If a problem can’t be resolved remotely, it is escalated and an engineer is dispatched either the same day or within an agreed service window, depending on urgency. This ensures a fast, structured response and clear communication throughout the resolution process.

proactive

Identify potential issues with your site early

Proactive monitoring by our team of experts means we can identify potential issues early and address them before they develop into operational disruptions. By continuously tracking system performance and key indicators, we’re able to detect anomalies, trends, and warning signs in advance, allowing us to take corrective action quickly and minimise downtime before it impacts your operations.

Why we’re chosen

It’s not just the end product, but the way we deliver it.

Twisted is the right choice

Group 156

Flexible support packages

From embedded on-site engineers to a global call centre, we build
the support package around what your business actually needs.

Group 169

Fast response times

Every issue is logged and acknowledged fast. If it needs an engineer,
one is dispatched, and your people aren't left waiting.

Layer 4

Full multi-discipline coverage

We support clients in London, Sydney and everywhere in between.
Global businesses need global support, so that's what we provide.

Group 168

The same team, anywhere in the world

The people maintaining your technology are the people who installed it. Fast, informed support from people who know your systems.

How we deliver

From initial planning through to ongoing support, we work with global businesses at every stage of their workspace technology development.

Services we provide

Twisted Service Black Prepare

Prepare

We take the time to understand exactly what your spaces need to do, and how they are used.

Learn more
Twisted Service Black Deploy

Deploy

Small, specialist delivery teams who know the plan and don't stop until the job is done right.

Learn more

Stats that matter

Our intricate expertise, on a global scale.

Twisted by the numbers

80 %

of our work is commissioned
via referrals from our clients

100 %

satisfaction rating from our clients who are surveyed regularly

100 +

employees who often work across multiple continents and countries

50 +

countries in which we have delivered various projects

Wherever you are,
we're there too

We operate globally – planning, delivering and supporting workspace technology across every country our clients call home.

Our global impact

Insights, Stories and fresh perspectives

Read the latest from our designers, engineers and problem solvers.

Latest Insights

View All